Ancient Wisdoms Policies

Payment Methods

Ancient Wisdoms accepts MasterCard, Visa, Discover, Credit/Debit cards and PayPal payments.

Privacy Policy

Ancient Wisdoms does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails. Any changes to our privacy policy will be posted on this page of our web site. We reserve the right to modify this Privacy and Security statement at any time, so please review it frequently. If we make important changes to this policy, they will be posted on this page.

Conditions Of Use

Welcome to Ancient-Wisdoms.com a web site operated and owned by Ancient Wisdoms LLC. Ancient Wisdoms provides their services to you subject to the following conditions. If you view the PDF catalog, view the website, communicate or conduct business with Ancient Wisdoms in any manner, you accept these conditions. Please read them carefully.

Order Acceptance Policy

Ancient Wisdoms reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices subject to change without notice.

Price Changes

Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. We only print our catalog once a year so many items will see price changes or could be discontinued from our stock. Be sure to keep an eye on the "New Items" category of our website, as we constantly bring in new items to replace those we have discontinued.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them. Information on our web site is updated daily and will always be the most current information available. We only produce one catalog per year, so over time prices and availability can change drastically from what is listed in our printed catalog. We also have each section available online in PDF version so you can download them at any time.

Return Policy

Ancient Wisdoms will accept return of merchandise "ONLY" if there is a problem with your merchandise (unless otherwise noted) and "only" if "intention to return". You must submit the reason for the return in your notification. All notifications should be submitted via email and within (24) hours of receipt of merchandise.

We "do not" accept any returns of items that can be tampered with (oils, perfumes, spell kits, teas, herbs, bath items, etc.), books, cloaks, or sealed items that have already been opened. All returns should have an RMA# with the order number that you are referring to so that we can properly credit your account. Any refused orders that are returned will be charged return shipping plus restocking fee (25%). An additional $13.99 charge will be applied for change of address, or location change after order ships (per box). Discontinued items are not credited. If your item is damaged or defective - please Contact Us immediately so that we may help you to resolve the matter with your damaged or defective item.

Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval. We are not responsible for returned items being lost or broken in transit to and or back to us. Please do ensure you place adequate tracking and insurance on your return when shipping to us. We want you to be happy with all your purchases from Ancient Wisdoms. If you are not completely satisfied with your purchase, please Contact Us so that we can try to make it right.

Back Order Policy

We do our best to avoid back orders. In some instances, an item may go out of stock before we have an opportunity to update our website. We also may be notified of backorders or product discontinuance from our many manufacturers that can have an effect on orders placed within our online shopping system. If the value of the merchandise is under $10.00 we will cancel the missing item from your order and indicate on the invoice or email you when we expect the item to be available for reorder. If you should order an smaller item and that item is only available in the larger size we reserve the right to upgrade your order at no extra cost to you.

Cancellations on Pending Orders

If you should for any reason need to Cancel and or make any changes to your order - you must do so within (8) hours of placing your order. You must "Contact Us" by email within that timeframe to make any of these Changes to your order. After the (8) hour period of placing your order - there will be "No Changes" nor "Cancellations" or "Exchanges" accepted (unless otherwise noted).

Damages

If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 24 hours of receipt of package(s) so we may get the issue resolved in a timely manner. Ancient Wisdoms will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Ancient Wisdoms will not be held liable for any damages that occur in transit or for uninsured shipments.

International Orders and Regional Laws

It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. All items sold and distributed by Ancient Wisdoms are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region. Canadian and International orders are not qualified for Free Shipping and orders may need to be adjusted for any charges.

Sales Tax

Anicent Wisdoms is required to charge Michigan sales tax on orders to be delivered to addresses within the State of Michigan. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.

Shipping Policies

Ancient Wisdoms ships via the US postal service and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location. Shipping charges are calculated upon the weight of the items within your order, the shipping method, and your location. We reserve the right to adjust shipping Carriers without any prior notice.

Most orders will be shipped within (48) business hours, you will be unable to make any changes to an order once the order has been packaged (usually within 8 hours after placing order). Orders cannot be canceled once they have been shipped. If you should refuse the package(s), you will be responsible for any incurred return shipping fees plus an 25% restocking fee. If you would like your order expedited sooner please contact us for faster shipping rates.

Please make sure your Shipping Address is correct when placing your order. If you enter the wrong address, it will be your responsibility to contact us within (24)hours. If the shipment is delivered to the wrong address due to your mistake we will not be held responsible and you will be responsible for any other charges incurred by the Carrier.

All International (including Alaska and Hawaii) orders must contact us for shipping quote as shipping charges will differ from online price (these Countries are not applicable for the free shipping) as our site is not set up to charge those types of shipping rates for orders to be sent out of the Country. If you refuse a confirmed order when arrives, you will be responsible for all freight fees to and from your address to our warehouse, plus an additional 25% restocking and administrative fee.

Any changes to our privacy policy will be posted on this page of our web site. We reserve the right to modify this Privacy and Security statement at any time, so please review it frequently. If we make important changes to this policy, they will be posted on this page.