|What Customer Information Do We Collect?
At Ancient Wisdoms (ancient-wisdoms.com, a division of Ancient Wisdoms, LLC) we take your privacy and security seriously and are committed to protecting your personal information. We feel it is very important that you understand exactly what information is collected when shopping online and how that information is used. If you have any questions or concerns about our Privacy and Security policies, please dont hesitate to contact us.
While maintaining our commitment to your privacy, we may collect personally and non-personally identifiable information about you:
Personally identifiable information includes your name, address, phone number and email. We collect this information so that we can properly fulfill and ship your orders.
Non-personally identifiable information includes your IP address and how you maneuvered through our web site. We may collect this information so that we can identify general shopping and navigation patterns to better understand how to improve your experience with us.
Why You need to enter your personal information and password in order to Check Out?
Registering one time with Ancient-Wisdoms.com allows us to fulfill your order and for you to expedite your future shopping experiences with us. During the registration process, you provide the personally identifiable information mentioned above (name, address, e-mail address, and phone number). The next time you return to ancient-wisdoms.com, you can simply enter your e-mail and password and the rest of the information will be pulled from our database, including items previously added to your shopping cart, to expedite your check out. A password is used to secure and protect your private information.
How Is Your Personal Information Used?
Your e-mail address may be used to send e-mails or newsletters notifying you of special offers, product updates and other information related to our site. However, if at any time you wish to stop receiving these updates, you may opt-out. Also, should you receive any promotions, discounts, etc. via postal mail and would like to be removed from that list, simply contact us via e-mail or phone.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
We will never rent, sell, share or in any way make any aspect of your information accessible to any third parties or vendors.
How Can You Control Your Information Online?
At Ancient-Wisdoms.com you have full control over your personal information. We have installed a feature called "My Account" where you can access and update your information. If your personally identifiable information changes, or if you would like to cancel your account, you may do so by contacting us by e-mail.
How Do We Ensure the Security of Your Credit Card Information?
The security of your personal information is very important to us. When you enter sensitive information (such as credit card number), your information is digitally encrypted using secure socket layer technology (SSL). (You can verify this by looking at the "https" in the address bar at the top of our site.) Your encrypted information is transmitted through a gateway to our merchant (PayPal) service, which is our payment gateway that verifies your credit card information, shipping information and processes your charges. WE DO NOT STORE your credit card number anywhere on our server or website. Once an order is is processed through PayPal, we do not have access to your private credit card information.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially
acceptable means to protect your personal information, we cannot guarantee its absolute security. Nobody on the internet can.
"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that we use do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site.
However, you should have the option of disabling "cookies" through your browser. This is a function of your computer, so the manner in which to turn the "cookies" off depends on the browser you use and thus cannot be addressed here. Please realize that if you choose to disable the "cookies" you will not be able to add items to your cart or complete an order online.
Our E-mail List
We will never rent, sell, or trade your e-mail information with anyone. By signing up for our newsletter, you will not be sent advertising or messaging from any other company. We only send newsletters and e-mail to those who have requested them. You can opt-out of these at any time.
We use outside shipping companies to ship orders (USPS, UPS, Fedex, etc.), and a credit card processing company (PayPal) to bill users for goods and services. These companies may receive personally identifiable information to help us process your order. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Your personal data (excluding credit card
information) will be stored on file at Ancient Wisdoms for as long as your account is active. If you have questions or concerns regarding this statement, please feel free to contact us.
Fraudulent Chargeback Policy - Stolen Credit Card Purchases
NO EXCEPTIONS WILL BE MADE - The charge that will appear on YOUR CREDIT CARD STATEMENT will either be from “PayPal” or “Ancient Wisdoms”. That information is clearly listed on our website, in the order email(s) we send, and listed on our invoice. If you have a charge on your card statement and do not remember making it, please contact us prior to filing a chargeback with your credit card company.
We can provide more information directly to you concerning the purchase and the items. Again, filing a chargeback is not the proper method to find out what a charge is. It is in your best interest to contact us or additional charges may apply to your order. We also will not accept a return of the merchandise as settlement for the debt and will only accept payment in full.
Any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law. If you place a chargeback with your Credit Card Company (on purpose or by mistake) for any order that was placed and or was received, there will be an automatic $75 fee to the balance owed for your order and we will send you a bill.
Filing a chargeback on your credit card is not acceptable, as we are always more than willing to assist with an order. You will be notified that you will have thirty (30) days to pay account in full, if you do not, you will be automatically be placed with a Collection Agency and the account will be reported to all Credit Bureaus as a delinquent collection account.